FAQ
Online Catering System - Classroom Snack
To place an order, we do require a minimum of 3 working days’ notice (72 hours) prior to your event date through our website with full payment.
To place an order for customised cakes, cupcakes or cookies, we do require a minimum of 5 - 7 working days’ notice with minimum order of 20 pieces and above. Due to copyright issue, Hoe Brother Catering reserve the right to reject any image at our own discretion.
In the event of an amendment or cancellation is needed, please contact us by phone at (65) 6363 6449 or email sales@hoebrothers.com.sg at least 3 working days before 12.00 noon prior to the scheduled collection/ delivery date without any cancellation fee.
For special order, you may email us at sales@hoebrothers.com.sg and our team will be more than ‘happy to assist you with your request.
After you submit your online order, it will lead you to our payment page. We accept payment via Paynow (UEN No. 52864790C). Please note that prices are subjected to 7% Goods & Services Tax.
Between 7.00am – 4.00pm (Monday – Friday), subject to availability.
An SGD 10 delivery fee per order will be imposed for order falls below SGD 15
In the event of a cancellation is needed, please contact us by phone at (65) 6363 6449 or email sales@hoebrothers.com.sg at least 1 working day before 12.00 noon prior to the scheduled collection/ delivery date without any cancellation fee.
For any amendment, you may email us at sales@hoebrothers.com.sg at least 1 working day before 12.00 noon prior to the scheduled collection/ delivery date.
Items marked with ‘Gluten, Egg, Dairy and Nuts are prepared in a NON-Allergy Free Kitchen.
For Jello orders, kindly note that we are using fish gelatine.
Orders for In-house meetings and Events(Staff)
On the platform, there will be a sub column (in-house meetings/events food ordering), all items are listed in there for staff to place an order. After food ordering is complete, please indicate your Name, Division, Department, Extension Number & Budget Code before checking out. Orders will not go through if details are incomplete.
To place an order, we do require a minimum of 3 working days’ notice (72 hours) prior to your event date through our website. Any last-minute order, please call us at (65) 63636449 or email sales@hoebrothers.com.sg and our team will try to assist your order.
For special order, you may email us at sales@hoebrothers.com.sg and our team will be more than ‘happy to assist you with your request.
In the event of an amendment is needed, please contact us by phone at (65) 6363 6449 or email sales@hoebrothers.com.sg at least 1 working day before 1000am prior to the scheduled collection/ delivery date without any amendments fee.
Between 7.00am – 5.30pm (Monday – Friday), subject to availability.
An SGD 10 delivery fee per order will be imposed for order falls below SGD 15.
In the event of a cancellation is needed, please contact us by phone at (65) 6363 6449 or email sales@hoebrothers.com.sg at least 1 working day before 2pm prior to the scheduled collection/ delivery date without any cancellation fee.
Items marked with ‘Gluten, Egg, Dairy, Soy and Nuts’ are prepared in a NON-Allergy Free Kitchen.